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How kingsatta Handles Your Personal Data

This Privacy Policy explains exactly what personal data we collect when you open an account on kingsatta, how we use it, and the choices you have over it.

Data collected at account openingUPI / Paytm / PhonePe transaction recordsCookie and session dataYour right to access or deleteIndia-region data handling
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kingsatta How kingsatta Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

If you want to access, correct, or request deletion of your personal data, our support team is available around the clock. Raise a request through any of the channels below and we aim to respond within 48 hours with a clear next step.

Team online

Email Privacy Requests

Send a written data-access or deletion request to our dedicated privacy inbox. Include your registered mobile number so we can locate your account and respond within 48 hours.

Live Chat on Site

Open the chat widget from any page on kingsatta and select the Privacy topic. Our agents handle data queries directly, without routing you through a generic queue.

In-Account Support Ticket

Log in, head to the Help section, and raise a Privacy ticket. Attaching your account ID speeds up verification so we can process your request without unnecessary back-and-forth.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Every layer of our data handling — from the moment you enter your UPI ID through to account closure — is designed to keep your information secure and give you clear control…

Encryption at Rest and in Transit

All personal data, including payment references for UPI, Paytm, and PhonePe, is encrypted using current industry-standard protocols both while stored on our servers and during transmission between your device and our platform.

Cookie Controls

We use session cookies to keep your lobby state intact and analytics cookies to understand page performance. You can adjust cookie preferences from the settings panel; disabling analytics cookies does not affect your ability to log in or transact.

Account Security Measures

Two-step verification is available on all accounts. Login attempts from unrecognised devices trigger an SMS alert to your registered Indian mobile number, giving you immediate visibility of any access you did not initiate.

Data Retention Schedule

We hold active account data for as long as your account remains open. After closure, we retain records only for the period required under applicable Indian financial law, then permanently delete or anonymise all personal identifiers.

Your Right to Access and Correct

You may request a full export of the personal data we hold on your account at any time. If any detail is inaccurate — name, address, linked mobile number — submit a correction request and we will update it within five business days.

No Third-Party Data Sales

We do not sell, rent, or share your personal data with advertisers or data brokers. Data is passed to payment processors like UPI infrastructure partners only to the extent needed to complete your requested transaction.

Common Questions About Your Privacy on kingsatta

The answers below cover the data rights and privacy questions we hear most often. If something is not addressed here, raise a ticket through the in-account Help section and our team will respond directly.

We collect your name, email address, registered Indian mobile number, and the payment references you use — such as your UPI ID or Paytm wallet identifier. We do not store card CVVs, UPI PINs, or Paytm passwords.

Log in, open the Help section, and raise a Privacy ticket labelled 'Data Export Request'. We will compile and send your data within five business days to your registered email address.

Yes. Submit a deletion request via email or in-account ticket. We will remove your personal identifiers once any mandatory retention period under Indian financial regulations has passed, and confirm deletion in writing.

Only with payment processors needed to complete your UPI, Paytm, or PhonePe transactions. We do not sell or rent your data to advertisers, data brokers, or any other commercial third parties under any circumstances.

Active account data is held while your account is open. After you close your account, we retain transaction records only for the period required by applicable Indian law, after which they are permanently deleted or anonymised.

We use session cookies (essential for account login) and analytics cookies (to measure page performance). You can turn analytics cookies off in the settings panel at any time without affecting your ability to access your account or make transactions.

Reach the privacy team via our dedicated email inbox or through the in-account Help ticket system. We acknowledge privacy complaints within 24 hours and aim to resolve them fully within seven business days.

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